Grievances

Grievance process

We hold ourselves and our suppliers accountable to respond to grievances, set time-bound action plans to ensure progress, and close the grievance in a timely manner as agreed to by the complainant. Cargill’s Palm Grievance Procedure provides a transparent, open and robust process for dealing with grievances. A list of supplier grievances is posted online here.

Cargill’s policy extends to all parts of our palm supply chain and requires plantations, processing and trading operations, and all third-party suppliers to act in an environmentally sustainable and socially responsible manner. Any grievance, complaint or concern from external parties concerning the implementation of our palm supply chain commitments may be submitted in writing, online or by phone through Cargill’s Ethics Open Line.

We believe banning producers isn’t a productive first step and prioritize engagement to drive long-term capability and compliance improvements. When a supplier is unable or unwilling to make progress within the agreed upon timeframe, or has repeated non-compliances, we take action to remove them from our supply chain in cooperation with our upstream supply chain partners.